Allwood Insurance began with no customers and one company contract, but steadily grew through word of mouth. Through the years the agency has steadily grown from its humble beginnings. The agency has found that stressing the quality of the service and advice rather than the bottom line price, is one of the key reasons for its success. The vast majority of people need to use their insurance on a fairly regular basis, so if the service does not meet their needs, then the money they spend on it is wasted.
Allwood Insurance has set service standards in order to benchmark its success. Many are simple things such as returning phone calls the same day, keeping people on hold a minimal amount of time, faxing proofs of insurance and claims information the same day they receive it. It is surprising the number of insurance agencies, and businesses, that do not have these standards and the long term goodwill they are losing by not doing so.